FAQ
When is your shop open?
I am very sorry for my shop being temporarily closed often times. I run my shop solely by myself, and I use a lot of energy just to create one hand-dyed yarn, plus base yarns aren’t inexpensive. So, when the timing is right for me to dye and open my shop, I will inform accordingly on my Instagram account. BUT I am always welcome to take custom orders, even when my shop is closed. Please feel free to contact me.😊
Can I request a sweater quantity of yarn?
Of course! If you can't find your required quantity for your bigger project, such as a sweater or cardigan, in my shop, please feel free to contact me. I’ll do my best to meet your needs.
Do you take custom orders?
Sure! Please feel free to contact me. Even while my online shop is closed, I welcome special requests from fellow knitters or crocheters.
How do I care for my hand-dyed knitted item?
Superwash yarn is machine-washable. However, for longevity, I highly recommend hand washing all knitted items gently in cool or tepid water with a drop of gentle detergent. Turning your knitted item inside out when washing is recommended. Although I carefully set dyes to avoid color bleeding, it may occur for the first few washes. Please avoid washing in warm or hot water. Lay flat to dry.
Why does my yarn look slightly different from the photo?
Due to the nature of hand-dyed yarn, colors may vary slightly from batch to batch, and even yarns in the same batch will never be identical. I do my best to capture true colors in natural light, but please note that the actual colors may vary depending on your monitor setting.
Why does my yarn have knots in it? Can I get refunds or exchange?
When I find more than one knot during the process of dyeing, I try not to place such yarn for sale. Knots come from a spinning mill, and there may be a chance that I overlook them during the dyeing process. As it’s almost impossible to make a continuous thread with no breaks or joins in the mill, unfortunately I don't refund or exchange for yarn with knots. But if you find two or more knots in a single skein, please get in touch with me. I will do my best to solve the issue.
Can I get a replacement for my tangled yarn?
Although I dye yarn with the utmost care, tangling may happen. However, I am sorry if snags or tangles occur during your winding process. Unfortunately, I don't refund or exchange for the tangled yarn, but please feel free to contact me. If you like your yarn to be wound into a cake, please let me know in the 'Special Instructions for Seller' at checkout. I happily cake your yarn!
[Last Updated: 2024/09/01]